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Joke: March 12 - Understanding Your Customer



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                              TODAY's JOKE
                             March 12, 1998
                           ====================
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                  UNDERSTAND YOUR CUSTOMERS               
                          - Submitted by Larry Finley
                 ------------------------------------  

Understand Your Customers

Do you ever wonder what the homemaker has gone through before she
placed that call to you for service.  A study of the average customer
was done and the information gathered is being furnished to you so you
can better understand the customer‚s frustration to save money before
scalling you.

	In An Effort To Save Money She ....

1. Hit it
2. She hit again...harder
3. She took the back plate off and peeked inside and put the plate 
   backon, minus one screw in the corner
4. She looked for the service manual, the guarantee, the missing screw
5. She squirted oil into all the holes and crevices
6. She cleaned the oil spot on the carpet
7. She bought a six pack of beer and invited over a handy friend
8. She lied to the friend about the missing screw
9. She bashed the appliance with a heavy object
10. She pushed appliance over on its side and peered into crevices 
    and holes for two hours
11. She pried off the front plastic cover with a screwdriver and looked 
    inside.  She forced cover back on but so that it was not quite 
    aligned properly with back cover
12. She blamed a child13. She went to the appliance store and asked a 
     man with an emblem onhis smock how to fix it
14. She bought a part that will not fit her particular model number 
    and returned home
15. She returned bent part after trying to force it to fit
16. She listened to a man as he looked up from his parts catalog to tell 
    her that her model had been discontinued
17. She shook appliance very hard
18. She tried to align plastic front plate with pliers, cracking it
19. She went back to appliance store and bought glue but didn't
    read past "All Purpose"
20. She read past "All Purpose" where it said, "Repairs all surfac esexcept     
    plastic appliance parts"
21. She tried it anyway
22. She spent hours scraping leaking glue off floor
23. She unscrewed teeny-tiny screw that holds inner metal plate together-- 
    She used a butter knife
24. She spent an hour looking for teeny-tiny screw in shag carpeting
25. She blamed (a) manufacturer, (b) ex-husband, (c) God
26. She blew inside cracks and crevices and dug in with the edge 
     of a spade to see if it would stop rattling
27. She kicked the dog
28. She threw the dining room chair through the picture window
29. She screamed at the kids to turn off the TV and get outside and 
    wash the windows and shingle the roof and quit staring at her like that
30. She called you
SO BE NICE TO YOUR CUSTOMERS

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